01
Who operates Vloom?
Vloom is provided by ShuZhang Developer. For help, email support@lumnia-ai.org. Developer correspondence can be sent to szdeveloper@zohomail.com.
Support FAQ
Helpful answers for Vloom.
Find practical answers about account deletion, Apple refunds, subscriptions, AI output responsibility, privacy, and support.
02
How do I delete my Vloom account?
Open the Vloom app, go to Profile, Account, or Settings, choose the account deletion option, review the notice, confirm the request, and complete any verification step shown in the app.
03
What if I cannot access the in-app deletion feature?
Email support@lumnia-ai.org with enough information for us to verify your identity and locate the account. We may retain limited records when required for billing, fraud prevention, security, dispute handling, backups, tax, accounting, or legal compliance.
04
How do I request a refund for an Apple App Store purchase?
Apple App Store purchases are normally refunded through Apple. Use Apple's Report a Problem page, Apple purchase history, or Apple support channels from the Apple ID used for the purchase. If Apple approves the refund but your Vloom entitlement does not update, contact support with proof of the approved refund.
05
How do subscriptions and credits work?
Subscription options may issue credits for AI generation. Credits and paid entitlements can vary by plan, region, platform, expiration, app version, refund status, and checkout terms shown in the app or by the store.
06
Can AI outputs be inaccurate or unexpected?
Yes. AI-generated outputs can be inaccurate, incomplete, unexpected, similar to third-party content, or unsuitable for a particular use. Review outputs carefully before publishing, relying on them, or using them commercially.
07
Does Vloom send generation data to third-party AI services?
No. Vloom uses self-hosted AI models on systems operated for Vloom. User prompts, uploaded images, generated videos, and generation task data are not sent to third-party AI generation services for requested generation.
08
Do you use my uploads to train general-purpose AI models?
No. Vloom does not use personal information, prompts, uploaded content, generated videos, account identifiers, task identifiers, support messages, or diagnostic logs to train general-purpose AI models or foundation models.
09
How long are prompts, uploads, and generated videos kept?
Generation content is kept only for short-term creation history and re-use features. Prompts, uploaded input images, and generated videos are deleted from Vloom-operated generation systems no later than 36 hours after creation, or sooner if you delete the creation or your account.
10
Does Vloom identify faces in uploaded photos?
No. Uploaded images are used only as visual input for the video you request. Vloom does not perform facial recognition, does not create facial-geometry data, and does not create biometric identifiers.
11
How do I contact support?
Email support@lumnia-ai.org. Please include the account email or user ID if available, device model, system version, app version, purchase platform if relevant, and a clear description of the question or problem.
12
Where can I report unsafe content or abuse?
Send a report to support with the word Safety or Abuse in the subject. Include the account, project, output, prompt, screenshot, or other details that help us identify the issue. Do not send sensitive personal information unless it is necessary for the report.
13
Who owns AI outputs?
You are responsible for your prompts, uploads, and use of outputs. You should confirm that you have rights to uploaded references, likenesses, music, trademarks, and other materials before publishing or using outputs commercially.