Privacy Policy

We collect information that helps us run accounts, AI generation, purchases, support, safety, and product operations.

• Account information such as identifiers, login methods, profile settings, preferences, and account status
• Contact information submitted through support requests, feedback, forms, or direct email
• AI workflow content such as prompts, uploaded images, videos, text, project settings, generated outputs, exports, and creative history
• Purchase and entitlement information from Apple App Store or other authorized payment channels
• Device, log, diagnostic, approximate location, language, app version, platform, and usage data
• Security, fraud-prevention, abuse-report, and compliance information

We use information to provide, maintain, secure, personalize, measure, and improve the Services.

We may also use information to communicate with users, investigate errors, enforce our terms, process purchases and refunds, and comply with legal obligations.

• Process AI prompts, uploads, generation requests, previews, exports, credits, and related workflows
• Operate accounts, authentication, subscription access, credit balances, and settings
• Respond to support, bug reports, refund questions, account deletion requests, and other communications
• Detect abuse, fraud, security incidents, policy violations, and technical failures
• Analyze aggregated or de-identified usage trends to improve reliability and product quality

AI features process prompts, uploaded media, settings, and generated outputs on systems operated for Vloom so we can deliver the requested result.

Vloom uses self-hosted AI models for user-requested AI generation. We do not send prompts, uploaded images, generated videos, or other generation content to third-party AI generation services.

AI outputs can be inaccurate, unexpected, incomplete, offensive, or unsuitable for a particular use. You are responsible for reviewing outputs before relying on them or publishing them.

Prompts, uploaded input images, and generated videos are deleted from Vloom-operated generation systems no later than 36 hours after creation, or sooner if you delete the creation or your account.

We do not use personal information, uploaded content, prompts, generated videos, account identifiers, task identifiers, or diagnostic logs to train general-purpose AI models, foundation models, or separate model-training systems.

We share information only as needed to operate the Services, comply with law, protect users, or complete transactions.

• Internal hosting, storage, diagnostics, customer support, communications, security, and operations systems used to run the Services
• Apple App Store and authorized marketplace or payment providers for purchases, subscriptions, refunds, and entitlement validation
• Professional advisors, auditors, insurers, and legal representatives where necessary for business operations
• Authorities, courts, regulators, or third parties when required by law or needed to protect rights, safety, security, or prevent abuse
• Successors or affiliates in connection with a merger, acquisition, financing, restructuring, or transfer of assets

We keep information for as long as reasonably necessary to provide the Services, maintain accounts, comply with legal obligations, resolve disputes, prevent fraud and abuse, and enforce agreements.

AI generation prompts, uploaded input images, and generated videos are deleted from Vloom-operated generation systems no later than 36 hours after creation, or sooner if you delete the creation or your account.

Retention periods vary by information type, account status, marketplace requirements, legal obligations, security needs, and backup schedules.

Where an account is available, Vloom provides an in-app account deletion feature in the account, profile, or settings area.

To delete your account, open the app, go to the account, profile, or settings area, choose the account deletion option, review the notice, confirm the request, and complete any verification step shown in the app.

After a confirmed deletion request, we delete or de-identify account personal information subject to lawful exceptions for billing, tax, marketplace records, security, fraud prevention, dispute handling, backups, or compliance.

If you cannot access the in-app deletion feature, contact support and include enough information for us to verify your identity and locate the account.

• Information generally deleted: profile data, non-essential settings, user projects, prompts, media records, generated creative history, and authentication records no longer needed to operate or secure the Services
• Information we may retain: billing, subscription, refund, tax, marketplace, accounting, security, abuse, dispute, backup, and legal compliance records
• Support contact for deletion help: support@lumnia-ai.org

Depending on where you live, you may have rights to access, correct, delete, export, restrict, object to, or withdraw consent for certain processing.

We may need to verify your identity before responding. We may decline or limit a request where law permits or requires us to do so.

We use reasonable technical, organizational, and administrative safeguards designed to protect information. No internet-connected system can be guaranteed perfectly secure.

You are responsible for protecting your account credentials, devices, and access methods.

We may update this Privacy Policy to reflect product, legal, technical, operational, or business changes. Material changes will be identified by updating the date above and providing additional notice where required.

• Website: https://lumnia-ai.org
• Support email: support@lumnia-ai.org
• Developer: ShuZhang Developer
• Developer contact: szdeveloper@zohomail.com
• Address: ShuZhang Developer, Lemon Shuixie Spring Phase I, Shenzhen, Guangdong 518000, China mainland